Terms & Conditions

Peptiko supplies research reagents from Chișinău, Republic of Moldova.

You can reach us at any time by email at info@peptiko.md. Our website is peptiko.md.

All products supplied by Peptiko are research-grade peptide reagents (research chemicals) intended exclusively for in-vitro laboratory and research use. Every product is labelled Research Use Only.

Our compounds are not pharmaceuticals, not dietary supplements, and are not intended or supplied for human, veterinary, diagnostic or therapeutic use. We do not provide dosing, medical, clinical or any usage guidance, and nothing on peptiko.md should be interpreted as such.

By ordering, you confirm that you are a qualified researcher or laboratory, or an authorised representative purchasing on their behalf, and that the reagents will be handled only by suitably qualified personnel in an appropriate research setting.

You are solely responsible for the lawful in-vitro use, handling and storage of the reagents and for compliance with all import, customs and other rules applicable in your jurisdiction. You must ensure that purchasing, receiving and using these compounds is permitted where you are located.

Orders can be placed through our website and through our Telegram channels (@peptiko_bot and its Mini App). An order becomes a binding contract once we confirm acceptance and arrange delivery.

Prices are shown in Moldovan lei (MDL). Payment is made by cash on delivery; we do not collect or store any card or other payment-card data. We may decline or cancel any order at our discretion, for example where eligibility, stock or delivery cannot be satisfied.

Within Moldova, we deliver by courier in Chișinău and via Nova Post to the rest of the country. We deliver only within Moldova.

Delivery times and availability may vary with stock, destination and carrier. Risk in the products passes to you on delivery.

We do not accept returns and do not refund orders once they have been received. Once a reagent has left our warehouse we can no longer confirm how it was stored, so we do not take it back.

When we replace an item free of charge

• The parcel arrived damaged: a vial is broken or cracked, its contents have leaked, or the cap or seal is damaged.
• You received the wrong item: a different compound or mass from the one you ordered, or an item is missing from the parcel.

How to report it

Message us on Telegram (@peptiko_bot) or at info@peptiko.md within 48 hours of receiving the parcel. Send us:

1. your order number;
2. photos of the outer box and the inner packaging;
3. a photo of each vial in which the label and the batch number can be read.

If the box is already damaged when it arrives, photograph it in front of the courier. Keep the packaging and do not open the vials until we reply. Do not send anything back without agreeing it with us first: if an item needs to be collected, we will tell you how and pay for the delivery ourselves. We reply within a day. Once we confirm the problem, we send a replacement at our expense.

What we do not replace

• You changed your mind, or ordered the wrong compound or the wrong mass.
• The vial has been opened or its contents reconstituted.
• After delivery, the item was not stored under the conditions stated on its product page.
• The damage or error was reported more than 48 hours after delivery.

Cancellation

You can cancel an order until it ships: just message us. Payment is on delivery, so there is nothing to pay for a cancelled order.

These rules do not limit any rights you have under the law of the Republic of Moldova.

The reagents are supplied for research use only and "as is" for that purpose. To the fullest extent permitted by law, Peptiko is not liable for any use of the products outside their intended in-vitro research use, or for any loss or damage arising from misuse, improper handling, or use in breach of these Terms or of applicable law.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the applicable law.

These Terms are governed by the law of the Republic of Moldova. Any dispute relating to these Terms or to your order shall be subject to the competent courts of the Republic of Moldova.

We may update these Terms from time to time to reflect changes in our operations or legal requirements. The version published on peptiko.md at the time of your order applies to that order.

For any question about these Terms or your order, contact us at info@peptiko.md.